Return Policy


All items purchased through Orange2U are returnable or exchangeable within SEVEN (7) days after the received date.The return shipping costs will be beared by the buyer. No returns will be accepted after 30 days. 

The product(s) will be inspected upon receipt. All returns must be in good condition (contain every component parts) and all original packaging (including invoice) must be in place for full refund to be issued. No refund will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer.

 A Return Merchadize Authorisation must be obtained before returning. Kindly contact us via the Enquiry Form or email to support@orange2u.net or call us directly at +603 4142 7644 to ontain a Return Merchandize Authorization Number (RMA#). Please include details such as your Order number, Name, Email, and Contact number.

  Download Return Merchandize Authorisation Form

Please return your purchase to the following address:

Orange2U Sdn Bhd

12-2 Jalan 4A/27A
Wanga Maju Seksyen 2
53300 Kuala Lumpur
MALAYSIA

 ** Please obtain a proof of posting receipt from the shipping company. We are unable to accept responsibility for any parcel returned to us.

*** We will not cover return postage for the refund item.

 Returning a Faulty Item, Wrongly Shipped Item, Incorrectly Ordered Product:

We will evaluate the return request to determine the best action. If it is determined that the item is faulty, or does not match the product description, or incorrect ordered, or wrongly shipped, we will provide a solution that may involve a replacement item or a refund. 

We will issue you a Return Merchanize Authorisation and furthur instructions about what you need to do next.

We will not cover the return postage for the return.

 

Refund Policy


If you want to cancel your order, we will not refund for the full amount, it will be deducted 5% for the administrative cost.

Any form Time Card / Game Card, Game Points is neither refundable nor exchangeable.

We are always here to help, if you have questions, please email to support@orange2u.my or call our customer service team at +603 4142 7644